TERMS & CONDITIONS
The following Terms and Conditions shall apply to all contracts concluded between the customer and Lite-Glo Electrical Wholesalers. Any conditions stipulated by the customer or any Third Party which are in conflict with these conditions are expressly excluded.
No Deliveries or Collections will be allowed until payment for the products have been made in full and cleared in our bank account.
Methods of payment are EFT/Credit and Debit cards and on account for current approved account holders. Should payment not be received within 48 hours of placing your order, your order will be cancelled and a new order will need to be placed. Orders and stock are not reserved or processed until confirmation of payment has been approved by our bank.
International Customers are to pay Value Added Tax (VAT) of 15% on all purchases. Lite-Glo is not liable for Import Duties, Taxes or any Fees that may arise or are applicable in your country or region. It is the responsibility of the Customer to pay any applicable Import Duties, Taxes and all Fees in your country or region. It is the responsibility of the Customer to claim back Taxes or any Fees paid for the goods purchased.
Lite-Glo does not arrange shipping for any International Customer who has made a purchase from outside the borders of South Africa and where the order needs to shipped outside the borders of South Africa. It is the sole responsibility of the Customer to arrange a courier company or collection for your order at your own cost and liability from our warehouse.
Refunds will be done in the original tender type unless arranged otherwise. Refunds to Credit / Debit cards may take 7-14 business days to reflect in your account after being processed.
Not all products are kept at our warehouse. Products may need to be ordered from our suppliers. Lite-Glo will notify you should there be any waiting period or your products being unavailable. We will offer you an immediate refund should the waiting period not meet your time frame requirements or any products not being available to fulfill your order. Stock is not guaranteed as we do not hold all items at our warehouse at any given time.
Should you opt for the In-Store collection option and need to collect your order immediately or have it within a 60 minute period, please confirm stock availability before placing an order. Please bring your order confirmation email sent to you for verification upon collection and only attempt to collect your order once you have been notified by Lite-Glo that it is ready for collection. Orders can be collected from our our warehouse in Randburg from Monday – Friday, 7am – 5pm, Saturday, 7:30am – 1pm.
Deliveries will be supplied by Lite-Glo Electrical Wholesalers or one of it’s partner service providers subject to your address being within our designated delivery zones.
There may be additional delivery fees for the following:
- Orders exceeding 50 Kilograms in weight
- Solar Kits, Solar Inverters and Deep Cycle Solar Batteries
- Bulk Cable
- Delivery addresses that are in outlying areas or rural areas that are outside of main cities
Lite-Glo will contact you should there be an additional delivery fee before processing your order. You will have the option to proceed with your order or receive a full immediate refund should you not wish to proceed with your order due to any additional delivery fees.
There is an additional delivery fee for Solar Panels, Conduit, Trunking, Power Skirting and Cable Trays exceeding 2 meters in length.
The additional delivery fee for Solar Panels is R5000 (national), local (JHB) is R99. The additional delivery fee for Conduit, Trunking, Power Skirting and Cable Trays is R250, local (JHB) is R99. This fee is per order and not per item.
Whilst every endeavor will be made to supply the goods in a timely manner, under no circumstances can liability be accepted for any loss or damage suffered by the Customer or any Third Party by reason of failure to meet delivery commitments. The customer shall accept delivery when delivery is tendered and shall not be entitled to resile from the contract on account of a delay in delivery.
It is your responsibility to ensure that the delivery address, including suburb and postal code is correct.
Goods shall be examined immediately on receipt. No claim in respect of shortages, damage or apparent defect in the goods will be considered by Lite-Glo unless notified within a 24 Hour period. Risk of loss and title are passed on to the customer on accepting of delivery/collection.
We do not accept returns on the below products and following conditions:
- Cable sold per Meter
- Light Bulbs
- Legrand Netamo Products that haven’t been installed by an accredited Legrand Installer.
- Inverters and Batteries that haven’t been installed by an accredited Solar Installer.
- Inverters and Batteries where a Warranty Form has not been sufficiently completed and doesn’t meet all the Warranty requirements.
We will happily refund or exchange goods if you return them within 30 days of purchase. Please ensure the goods are in the same new condition, unused and in the original packaging. You will be responsible for Shipping Costs, 20% Handling Fee and any other costs that may be incurred by Lite-Glo.
Lite-Glo regret any Errors or Omissions that may occur. Stock Display may be incorrect as it is not in real time. Images, Descriptions, Colours and Sizes may vary from the actual product.
Lite-Glo reserve the right to change pricing without prior notice.
All prices displayed on the Lite-Glo website are subject to alteration without prior notice and may differ from In-Store prices.
The Terms and Conditions and all matters or disputes arising therefrom or incidental hereto shall be governed by, construed and enforced in accordance with the laws of the Republic South Africa.