TERMS & CONDITIONS
1. Introduction
1.1. This website, www.liteglo.co.za (the “Website”), is owned and operated by Powerlec (Pty) Ltd (registration number 1992/007392/07) trading as Lite-Glo Electrical Wholesalers (“Lite-Glo”, “we”, “us”).
1.2. These Terms & Conditions (“Terms”) govern your use of the Website and every sale concluded through it, including orders placed via the bulk order form, quote requests that are accepted, and orders arranged with our sales team by email, telephone or WhatsApp with reference to the Website.
1.3. By browsing the Website, registering an account or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.
1.4. We may amend these Terms from time to time. The version published on the Website when you place your order applies to that order. Material changes will be notified on the Website.
2. Information about us (section 43 of the ECT Act)
| Full legal name | Powerlec (Pty) Ltd trading as Lite-Glo Electrical Wholesalers |
| Registration number | 1992/007392/07 |
| Place of registration | South Africa — registered with the Companies and Intellectual Property Commission (CIPC) |
| VAT registration number | 4120135951 |
| Physical address, place of business & address for service of legal documents | 209 Bram Fischer Drive, Randburg, Johannesburg, Gauteng, South Africa |
| Branch | 123 Malibongwe Drive, Strijdom Park, Johannesburg |
| Telephone | 011 781 3100 / 3105 |
| [email protected] | |
| Website | https://www.liteglo.co.za |
You may review these Terms at any time at liteglo.co.za/t-cs/ and may print or save them. Payment on the Website is processed by independent PCI-DSS-compliant payment service providers over encrypted connections; we do not store your full card details.
3. Definitions
- “business day” — any day other than a Saturday, Sunday or South African public holiday;
- “Consumer” — a customer who is protected by the Consumer Protection Act 68 of 2008 (“CPA”), being a natural person, or a juristic person whose asset value or annual turnover is below the threshold in section 5(2)(b) of the CPA (currently R2 million);
- “Business Customer” — any customer who is not a Consumer, including juristic persons at or above the CPA threshold buying in the course of business;
- “ECT Act” — the Electronic Communications and Transactions Act 25 of 2002;
- “goods” — the products offered for sale on the Website;
- “order” — an offer by you to purchase goods, placed through the Website checkout, the bulk order form, or an accepted quotation;
- “registered person / accredited installer” — a person registered or accredited as required by the Electrical Installation Regulations, 2009 (OHS Act) or by the relevant manufacturer’s accreditation programme.
4. Important notice — your statutory rights
4.1. Nothing in these Terms takes away any right that the CPA, the ECT Act or any other law gives you, and no clause should be read that way. If any clause conflicts with a right you have in law, the law prevails to the extent of the conflict.
4.2. Clauses 17 (Liability), 18 (Indemnity), 9.6 (fraud checks), 13.8 (risk) and 21 (assumption of risk in electrical goods) limit our liability or place risk or obligations on you. Please read them carefully — they are also presented in bold or highlighted on the Website where the CPA requires it (section 49).
4.3. Where a clause is stated to apply only to Business Customers, it does not apply to Consumers.
5. Use of the Website
5.1. We grant you a limited, revocable, non-transferable licence to access and use the Website for viewing and purchasing goods.
5.2. You may not: (a) use the Website for any unlawful purpose; (b) attempt to gain unauthorised access to any part of the Website, other users’ accounts, or our systems; (c) introduce malware or interfere with the Website’s proper working; (d) scrape, harvest, frame or mirror the Website or its catalogue for commercial purposes without our written consent (search-engine indexing excepted); (e) misrepresent your identity or business status, including when applying for trade tiers or credit.
5.3. We take reasonable care to keep the Website available and accurate, but we do not guarantee uninterrupted availability, and maintenance, upgrades or events beyond our control (including power or connectivity failures) may cause downtime.
5.4. Content on the Website (including blog articles, guides and product suggestions) is general information only and is not professional advice. Electrical installation work must be performed by or under the control of a registered person — see clause 21.
6. Registration and your account
6.1. You must be 18 or older and legally capable of contracting to register or purchase. If you register on behalf of a business, you warrant that you are authorised to bind that business, and that business is the customer.
6.2. You are responsible for keeping your username and password confidential and for all activity under your account. Notify us immediately at [email protected] if you suspect unauthorised use. We are not liable for losses arising from your failure to keep credentials secure, except to the extent the law provides otherwise.
6.3. Registration information must be true, accurate and kept up to date — including your business type, which affects tier eligibility.
6.4. We may suspend or close an account (with notice, save in cases of fraud or abuse) if it is used in breach of these Terms, for fraudulent activity, or if registration information is materially false.
7. Trade tiers, pricing tiers and business customers
7.1. Lite-Glo operates tiered pricing for qualifying trade and business customers (contractors, electricians, resellers and businesses). Tier pricing is applied automatically to your account on login once your application is reviewed and approved.
7.2. Tier qualification, benefits and continued eligibility are determined against our qualification criteria (available on request) and may be reviewed periodically. We may adjust a customer’s tier on reasonable notice; adjustments do not affect orders already placed.
7.3. Tier prices are offered on the basis of the information you supplied at registration. Misrepresenting your business status to obtain trade pricing is a material breach and may result in tier removal and account suspension.
7.4. Reseller tiers (including the Legrand reseller programme) are subject to separate eligibility requirements, including proof of authorised-reseller status where applicable.
8. Quotations, bulk orders and the order form
8.1. Quotations issued by us are valid for the period stated on the quotation (or, if none is stated, 7 days), are subject to stock availability, and may be corrected where they contain an obvious error before acceptance.
8.2. Orders placed via the bulk/wholesale order form or by SKU are treated the same as checkout orders once payment (or approved account allocation) is confirmed.
8.3. A quotation becomes a binding sale only when you accept it and we confirm payment or account allocation.
9. Ordering and conclusion of the sale
9.1. Displaying goods on the Website is an invitation to do business, not a binding offer by us. Your order is an offer to buy. A sale is concluded only when we accept your order, which happens when we confirm payment (or allocate the purchase to your approved credit account) and issue an order confirmation — not merely when the Website sends an automated acknowledgement of receipt of the order (section 22 read with section 20 of the ECT Act).
9.2. We may decline or cancel an order (with a full and immediate refund of anything paid) where: stock is unavailable (clause 12), the price or product information contained an obvious material error (clause 10.4), we reasonably suspect fraud or abuse, or delivery to your address is not feasible — in which case we will tell you promptly.
9.3. EFT orders: if payment is not received and cleared within 48 hours of placing the order, the order lapses and a new order must be placed. Stock is not reserved until payment is confirmed and approved by our bank.
9.4. You will receive an order confirmation email; keep it — it is required for collections and helps with any query.
9.5. Placing an order does not reserve promotional or sale pricing beyond the promotion period unless payment is confirmed within it.
9.6. Fraud and verification checks. We may perform reasonable verification checks before accepting an order (including card and identity verification via our payment providers). We may delay or decline an order that fails verification. This protects you as well as us.
10. Prices and VAT
10.1. All prices on the Website include VAT at 15% and are in South African Rand.
10.2. The price displayed at the time you place your order is the price you pay. Delivery fees and any oversized-item surcharges (clause 13) are shown or confirmed before your order is processed.
10.3. Online prices are specific to the online channel and may differ from in-store prices. Prices may change from time to time; changes do not affect concluded sales.
10.4. Pricing errors. Where a price or product description contains an inadvertent and obvious error (for example a misplaced decimal point), we are not bound by the erroneous price (section 23 of the CPA). We will notify you and you may choose to pay the correct price or cancel with a full and immediate refund.
10.5. Promotional/”online only” pricing applies for the stated period, while stocks last, and cannot be combined with other discounts unless expressly stated.
11. Payment
11.1. Payment methods: credit/debit card, EFT, and approved 30-day account (clause 22). Additional methods offered at checkout from time to time are subject to the provider’s terms.
11.2. Card payments are processed by independent, PCI-DSS-compliant payment providers over encrypted connections. We do not see or store your full card number.
11.3. Goods will not be dispatched or released for collection until payment has been received in full and cleared, or allocated to an approved account within its terms and available limit.
11.4. For Business Customers: ownership in goods sold on account remains with Lite-Glo until paid in full; risk passes on delivery (clause 13.8).
12. Stock and availability
12.1. We stock thousands of lines, but not every item is held in our warehouse at all times; some goods are ordered from suppliers per order. Stock indicators on the Website are updated regularly but are not real-time.
12.2. If any item on your order is delayed or unavailable, we will notify you promptly and you may choose to: (a) wait for the stated lead time; (b) substitute an alternative item; or (c) receive an immediate full refund for the affected items.
12.3. If you need goods urgently (including 60-minute collection), please confirm availability with us before ordering.
13. Delivery
13.1. We deliver throughout South Africa using our own fleet and partner couriers, subject to your address falling within a serviceable area.
13.2. Standard fees and times (also on the Delivery Service page):
| Fee | Time | |
|---|---|---|
| Standard delivery, anywhere in SA | R149 flat | 5–7 business days |
| Johannesburg & surrounds | R149 flat | 1–3 business days |
| Orders of R3,500 or more | Free | As above |
Delivery hours: Monday–Friday 07:00–17:00; Saturdays (Johannesburg only) 07:30–13:00.
13.3. Oversized/heavy items attract a surcharge, flat per order (not per item):
| Item type | JHB | National |
|---|---|---|
| Solar panels | R149 | R5,000 |
| Conduit, trunking, power skirting & cable trays over 2m | R149 | R500 |
| Orders over 50kg; bulk cable; bulk sprague tubing; large solar products; outlying/rural addresses | Quoted | Quoted |
13.4. No surprises: where an additional delivery fee applies that was not shown at checkout, we will contact you for approval before processing your order. You may proceed or cancel for an immediate full refund.
13.5. You are responsible for providing a correct, complete delivery address (including suburb and postal code) and for ensuring someone is available to receive the goods. Where a delivery fails, or is returned to us, because of an incorrect/incomplete address or because no one was available to accept it, a re-delivery fee of at least the standard delivery fee is payable before we re-attempt delivery, and any additional costs we reasonably incur are for your account.
13.6. Delivery timeframes are estimates given in good faith. If we cannot deliver within the estimated time, we will tell you and give a new date. If we fail to deliver within the agreed time (or a reasonable time, if none was agreed), a Consumer may either accept the new date or cancel the order for a full refund (section 19 of the CPA).
13.7. Subject to clause 13.6 and clause 17, we are not liable for indirect or consequential loss caused by a delayed delivery (for Business Customers, this exclusion applies to all loss caused by delay).
13.8. Risk and ownership. Risk in the goods passes to you on delivery to your address or on collection. Ownership passes on payment in full. For deliveries signed for by any person at the delivery address, delivery is deemed made to you.
13.9. Inspect on receipt. Please check your goods on delivery and report shortages, incorrect items or transit damage within 48 hours (clause 16.4) so that we can fix the problem quickly and lodge courier insurance claims. Late reporting may delay resolution but does not remove a Consumer’s statutory rights in respect of defective goods (clause 15).
14. Click & Collect
14.1. Collection is available from our Randburg warehouse (Mon–Fri 07:00–17:00, Sat 07:30–13:00) and, where offered at checkout, from our Strijdom Park branch.
14.2. Wait for our “ready for collection” notification before travelling — collections are usually ready within 60 minutes during working hours, but only once notified. Bring your order confirmation email; we may ask for identification for high-value orders.
14.3. Please collect promptly once notified. If an order remains uncollected for more than 14 days after the ready-notification, we may charge a reasonable storage and handling fee; if it remains uncollected after 30 days and you have not arranged otherwise with us, we may cancel the order and refund it, less any storage, handling and direct costs the law permits us to recover.
15. Returns, cooling-off and warranties
Our full Returns Policy forms part of these Terms. In summary:
15.1. 7-day cooling-off (ECT Act s 44). For online purchases you may cancel without reason within 7 days after delivery by emailing [email protected]. Your only cost is the direct cost of returning the goods. We refund the full purchase price within 30 days of cancellation. Cooling-off does not apply to goods made or cut to your specification (e.g. cable, sprague tubing or wire cut per meter).
15.2. 6-month statutory warranty (CPA s 56) — Consumers. If goods are defective, unsafe or not fit for their usual purpose within 6 months of delivery, you may return them for your choice of repair, replacement or refund, at our risk and expense. This is in addition to any manufacturer warranty. It does not cover damage after delivery from misuse, negligence, non-compliant installation, unauthorised modification, power surges or normal wear and tear.
15.3. Manufacturer warranties. Most goods carry a manufacturer warranty (period per product). After the first 6 months (or for Business Customers), warranty claims are processed under the manufacturer’s terms; we will facilitate the claim. Some products have warranty conditions you must meet, for example: inverters and batteries must be installed by an accredited installer, with a Certificate of Compliance and the manufacturer’s warranty registration/form completed; Legrand Netatmo products must be installed by an accredited Legrand installer. Failure to meet these conditions may void the manufacturer warranty — though a Consumer’s rights under clause 15.2 remain for the first 6 months, subject to clause 15.2’s exclusion of damage caused by non-compliant installation.
15.4. 30-day goodwill returns. Beyond your legal rights, we accept change-of-mind returns for 30 days from purchase where goods are unused, in original packaging and resalable, with proof of purchase. Goodwill returns (only) may attract a 20% handling fee, and return shipping is your responsibility. We may reduce a goodwill refund to reflect any missing packaging, parts, manuals or accessories, or any reduction in the goods’ resalable value caused by handling beyond what was reasonably necessary to inspect them. Excluded from goodwill returns: cut-to-length cable and tubing, used or installed goods (including used light bulbs and consumables), and special-order items — unless defective, in which case clause 15.2 applies.
15.5. Business Customers: returns are accepted only under clauses 15.3 and 15.4; sections 55–56 CPA rights apply to Consumers.
15.6. Refunds are made in the original tender type (card refunds may take 7–14 business days to reflect; account purchases are credited to the account).
15.7. Processing of returns. Except for transit-damaged goods (clause 16) and defective-goods claims we accept under clause 15.2, you bear the risk in returned goods until they reach us — please pack them securely and return them by a trackable, insured method. We process approved refunds and exchanges once we have received and inspected the returned goods, and in any event within the periods the law requires.
16. Damaged, incorrect or missing items
16.1. Report transit damage, shortages or incorrect items within 48 hours of receipt to [email protected] with your order number and photos.
16.2. We will collect or accept return of transit-damaged goods and repair, replace or refund.
16.3. Where a third-party courier was used, we may need to lodge an insurance claim with the courier; we will process your replacement or refund without making you wait for the courier’s internal claim to conclude, except where we reasonably suspect the damage did not occur in transit.
16.4. Late reporting may make courier claims impossible and may delay resolution, but does not remove a Consumer’s statutory rights for defective goods.
17. Liability
17.1. Nothing in these Terms excludes or limits our liability where the law does not permit it — including liability under section 61 of the CPA (harm caused by defective goods), for gross negligence or wilful misconduct, or for fraud.
17.2. Subject to clause 17.1: (a) we are not liable for indirect, consequential or special damages, loss of profits, loss of contracts or business interruption; and (b) our total aggregate liability to you arising from or in connection with any order is limited to the amount you paid for that order.
17.3. For Business Customers, all goods are sold with warranties limited to those in clause 15.3 and any express manufacturer warranty, and all implied warranties are excluded to the maximum extent the law allows.
17.4. We are not responsible for the acts of third parties outside our control (including payment providers and couriers), except as the law requires; where a courier we appointed loses or damages your goods, clause 16 applies.
18. Indemnity (Business Customers)
Each Business Customer indemnifies Lite-Glo against third-party claims arising from: (a) the customer’s resale, installation or use of goods contrary to their specifications, safety instructions or applicable law; (b) the customer’s breach of these Terms; save to the extent the claim arises from a defect for which Lite-Glo is liable in law.
19. Product information
19.1. We take care to keep product listings accurate, but manufacturers change designs, specifications and packaging without notice; images, colours and sizes are for illustration and may vary from the actual product.
19.2. Specifications and compatibility notes are supplied by manufacturers. If a material listing error caused your purchase, your remedies in clauses 15.1–15.2 apply.
19.3. Nothing on the Website is a recommendation that a product is suitable for your specific installation — confirm suitability with a registered person (clause 21).
20. Product safety and compliance
20.1. We source goods from reputable manufacturers and suppliers and, where applicable, goods regulated by the National Regulator for Compulsory Specifications (NRCS) are supplied against the required approvals in the supply chain.
20.2. Safety instructions and warnings supplied with or on goods form part of the product — read and follow them. Keep documentation supplied with the goods (manuals, warranty cards, CoC where applicable).
21. Electrical installation — important
21.1. South African law (the Electrical Installation Regulations, 2009, under the OHS Act) requires that electrical installation work be performed by or under the general control of a registered person, and a valid Certificate of Compliance (CoC) is required for electrical installations.
21.2. Products such as distribution boards, circuit breakers, fixed wiring, geyser components, inverters and solar systems are intended for installation by qualified persons. DIY installation of fixed electrical installations may be unlawful, may void warranties and insurance, and can cause death, injury or fire.
21.3. Guides and articles on the Website are general information to help you plan and buy — they are not installation instructions, and we accept no liability for unlawful or non-compliant installation, to the extent the law allows.
22. 30-day credit accounts
22.1. Approved business customers may apply for a 30-day account via the Credit Application page. The credit application form and its terms constitute the agreement governing the account; these Terms apply to purchases made on the account.
22.2. Accounts are subject to review, credit limits and suspension for non-payment. Statement queries must be raised within a reasonable time of the statement date.
22.3. Where the National Credit Act 34 of 2005 applies to your account, its provisions prevail over any conflicting term.
23. Promotions, specials and competitions
23.1. Promotional prices and “online only” deals apply for the stated period and while stocks last; obvious pricing errors are dealt with under clause 10.4.
23.2. Promotional competitions are governed by the competition rules published with each competition, run in accordance with section 36 of the CPA. No purchase inflates your chances unless the rules say so; entry details, prizes and draw dates are in the rules.
23.3. Coupons/vouchers (if offered): single use, not redeemable for cash, valid per their stated conditions.
24. Product reviews and user content
24.1. By submitting a review or other content you grant us a non-exclusive, royalty-free licence to publish it on the Website and in our marketing, with your first name/username.
24.2. Reviews must be honest, lawful, based on genuine experience, and must not be defamatory or infringe others’ rights. We may decline or remove content that breaches these rules, but we do not remove reviews merely because they are negative.
25. Marketing communications
25.1. We send electronic marketing only to customers who opted in, or to existing customers about similar goods, and every message identifies us and contains an unsubscribe option (section 69 of POPIA). You can opt out at any time, free of charge.
25.2. We honour every opt-out request immediately, and we do not sell or rent your details to other marketers.
26. Privacy and cookies
Our Privacy Policy and Cookie Policy explain how we process personal information (including through our automated order-processing and customer-service systems) and form part of these Terms.
27. Intellectual property
27.1. The Website, its layout, text, graphics, logos, product photography, data compilations and software are protected by copyright and other IP rights owned by or licensed to Lite-Glo. You may not reproduce them for commercial purposes without written permission.
27.2. Third-party brand names, logos and product images (including Legrand, Schneider Electric, CBI, Hager, Chint, Bright Star, Eurolux, Ingco and others) are the property of their respective owners and are used in our capacity as an authorised reseller or distributor. References to “official distributor” status reflect current appointments.
28. Third-party links and services
Links to third-party websites or services (including payment providers, courier tracking and social media) are provided for convenience; we do not control and are not responsible for their content or terms.
29. Force majeure
We are not liable for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, fire, flood, war, riot, strikes, national or regional power or telecommunications failures (including load shedding beyond published schedules), supplier failures, pandemics, or acts of government. If such an event prevents delivery for more than 14 days, either party may cancel affected orders and we will refund amounts paid for undelivered goods.
30. Breach and suspension
If you breach these Terms materially (including fraud, abusive conduct toward staff, chargeback abuse or misrepresentation of business status), we may suspend or close your account and cancel unfulfilled orders with a refund of amounts paid for undelivered goods, without prejudice to our other rights in law.
31. Complaints and disputes
31.1. Talk to us first: [email protected] or 011 781 3100. We aim to acknowledge complaints within 2 business days and resolve them within 10.
31.2. If unresolved, a Consumer may refer the dispute to the Consumer Goods & Services Ombud (cgso.org.za, a free service), the National Consumer Commission (thencc.org.za), or a court. Privacy complaints may go to the Information Regulator (inforegulator.org.za).
31.3. These Terms are governed by the laws of the Republic of South Africa. The parties consent to the jurisdiction of the South African courts; nothing prevents either party from approaching a Magistrates’ Court with jurisdiction even where amounts exceed its ordinary limit, or limits a Consumer’s forum rights under the CPA.
32. Notices and domicilium
32.1. We choose the Randburg address in clause 2 as our address for service of legal documents (domicilium citandi et executandi); you choose the physical address on your account/order.
32.2. Operational notices may validly be sent by email to the address on your account and are deemed received on the business day after sending. Data messages have the legal effect provided in the ECT Act.
33. General
33.1. These Terms, together with the policies they incorporate and your order confirmation, are the whole agreement for your purchase; no other representation binds either party except fraud.
33.2. If any clause (or part of one) is void or unenforceable, it is severed and the rest of these Terms remain in force.
33.3. No indulgence or delay in enforcing a right is a waiver of it.
33.4. You may not cede or transfer your rights under an order without our consent; we may cede or delegate to a successor of our business on notice.
33.5. Clause headings are for convenience and do not affect interpretation. Where these Terms and a product-specific term on a listing conflict, the listing term applies to that product.
Questions about these Terms: [email protected] · 011 781 3100
Effective date: 17 July 2026 · Version 2.0