CUSTOMER SUCCESS TIPS

We have put together a few pointers for you to have the best and make the most of your online shopping experience:

• You don’t need to be a registered user to make an online purchase.
• Just by shopping online the prices have been discounted on most products for any and all online purchases.
• Unfortunately these prices are not valid In-Store, the rule is simply and strictly for Online purchases only.
• If you are a Business, Electrician or Contractor, please register HERE. Once registered, email your Username to online@liteglo.co.za for additional discounts.
• If you have an In-Store account this is in no way linked to your online profile. Your online profile has an account area where all previous orders, invoices, company details, delivery and billing information can be accessed, viewed and changed.
• We do not display stock availability on the website. In most cases stock will be available direct from our warehouse or from the supplier. We do not keep all the products available on the website at our warehouse. Should stock need to be ordered from the supplier it only takes an extra 1-2 days to arrive at our warehouse. On rare occasion stock isn’t available from our warehouse or from the supplier. You will be notified of any waiting period and given an option to place your item on back order or offered an immediate refund.
• We offer our online services, products and delivery service throughout South Africa.
• Delivery fee is at a flat rate of R49, orders over R500 are delivered for free. There is no calculation, additional charge or hidden fees at a later stage.
• Deliveries within the Johannesburg area are within 1-2 days, Durban and surroundings are 2-3 days, further cities such as East London, Cape Town etc are 3-5 days. Yes, this means to your door or on-site, not the time it takes to leave our warehouse. If we don’t have the stock at our warehouse it will take an additional 1-2 days but you will be notified should there be any delays or stock not being available.
• You can place your online orders 24/7, Rest assured, orders are received, processed and delivered as quickly and efficiently as possible from Monday – Friday between 7AM and 5PM. Johannesburg deliveries are done on Saturdays by prior arrangement.

If you have any further questions, need to enquire about stock availability or need assistance with any online orders, please contact our online customer success team on 011 781 3100 or email online@liteglo.co.za