PRIVACY POLICY
Last updated: 8 July 2026
Powerlec (Pty) Ltd trading as Lite-Glo Electrical Wholesalers (registration 1992/007392/07, “Lite-Glo”, “we”) is the responsible party under the Protection of Personal Information Act 4 of 2013 (POPIA) for personal information processed through www.liteglo.co.za, our stores and our sales channels.
Information Officer: The Information Officer, Powerlec (Pty) Ltd · [email protected] · 011 781 3100 · 209 Bram Fischer Drive, Randburg, Johannesburg. Our PAIA & POPIA Manual is available on request and on this website.
1. What we collect
- Account & order information: name, company details, email, phone, billing and delivery addresses, order history, payment method (we never see or store your full card number — payments are processed by our payment providers).
- Trade account information: business type, tier, purchase volumes; for 30-day credit applications — the information in the credit application form, including registration/ID numbers, financial references and bank details.
- Communications: emails, contact-form and quote-request submissions, WhatsApp messages to our sales number.
- Website usage: cookies and similar technologies (see our Cookie Policy) including analytics identifiers and pages viewed.
2. Why we process it (purposes and lawful bases)
| Purpose | Lawful basis (POPIA s 11) |
|---|---|
| Processing and delivering your orders, collections, refunds, returns and warranty claims | Performance of a contract |
| Creating and managing your account and tier pricing | Performance of a contract |
| Assessing and administering 30-day credit accounts (including credit bureau checks where the application authorises them) | Contract / consent / legitimate interest |
| Tax records, invoices and legal compliance | Legal obligation |
| Service messages (order confirmations, delivery notifications, payment reminders) | Performance of a contract |
| Direct marketing (specials, new products, newsletters) | Your consent (the newsletter tick-box), or — for existing customers — our legitimate interest in marketing similar products, always with an unsubscribe link in every message (POPIA s 69) |
| Improving our website, products and service; analytics; fraud prevention | Legitimate interest |
| Customer-relationship management, including AI-assisted analysis of order patterns to serve you better | Legitimate interest |
3. Automation and AI
We use software agents (including AI services) to help process orders, answer queries and manage customer relationships. AI processing is supervised by our team, and AI service providers are bound by contract not to use your information to train their models. No decision with legal effect is taken about you solely by automated means (POPIA s 71).
4. Who we share it with (operators and third parties)
We share personal information only as needed, with providers bound by data-processing agreements:
- Payment processors: PayGate (DPO), Stripe, Zapper — to process your payment.
- Delivery partners and couriers — name, address, phone for delivery.
- Email & marketing: Microsoft 365 (business email), Mailchimp/Intuit (newsletters and shopping-related emails such as abandoned-cart reminders, if you opted in).
- Analytics: Google (Google Analytics), subject to your cookie choices.
- AI services: Anthropic (Claude) — limited order and account information used by our internal automation, under commercial terms that prohibit training on our data.
- Infrastructure: our website host, Cloudflare (security and access control), GitHub (private code repositories).
- WhatsApp/Meta — if you contact us on WhatsApp, your messages are processed under Meta’s terms as well.
- Credit bureaus / trade references — only for credit applications, as authorised in the application form.
- Regulators, courts and law enforcement where the law requires it.
We never sell your personal information.
5. Cross-border transfers (POPIA s 72)
Some providers above store data outside South Africa (mainly the United States and the EU). We only transfer personal information to providers bound by contracts and data-protection terms that provide substantially similar protection to POPIA.
6. How long we keep it (retention)
- Orders, invoices and tax records: 5 years (tax and company law).
- Account and CRM records: while your account is active and up to 5 years after your last activity, then deleted or anonymised.
- Marketing lists: until you unsubscribe or after prolonged inactivity.
- Credit application records: duration of the account plus statutory retention periods.
7. Security
We protect personal information with generally accepted safeguards: encrypted connections (HTTPS), PCI-compliant payment processing, access controls and login-protected internal systems, least-privilege staff access, and secured private repositories. If a data breach is likely to cause you harm, we will notify you and the Information Regulator as required by POPIA s 22.
8. Your rights (POPIA ss 23–25, s 5)
You may at any time:
- Access the personal information we hold about you (see our PAIA Manual for the request process);
- Ask us to correct or delete information, or object to processing;
- Withdraw consent and opt out of direct marketing — every marketing email has an unsubscribe link, or email us;
- Complain to the Information Regulator: inforegulator.org.za · [email protected] · JD House, 27 Stiemens Street, Braamfontein, Johannesburg.
We respond to requests within a reasonable time and at most within the periods POPIA prescribes.
9. Direct marketing and the opt-out registry
We only send electronic marketing to people who have opted in, or to existing customers about similar products, and every message carries an unsubscribe option which we action immediately. We comply with the direct-marketing requirements of POPIA (s 69) and the Consumer Protection Act, including the national opt-out registry.
10. Cookies
See our Cookie Policy for what we use and how to manage consent. Analytics and marketing cookies only run with your consent via the cookie banner.
11. Children
Our products and website are intended for adults; we do not knowingly process children’s personal information.
12. Changes
We will post any changes to this policy on this page with a new “last updated” date, and notify account holders of material changes.